Refund policy

Last updated: 28 September 2026

Your right of withdrawal

If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of receiving your order, without giving any reason. To use this right, email us at contact@sps-dental.com with your order number and the items you wish to return before the 14-day period ends.

How to return an item

After contacting us, send the item back within 14 days, unused and in its original packaging. We will send you the return address and instructions by email. Return shipping costs are paid by the customer, unless the item is faulty, damaged or not what you ordered.

Items that cannot be returned

For health and hygiene reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery. This includes toothbrushes, brush heads, interdental picks, toothpaste and other oral-care products once their packaging has been opened.

Refunds

We refund the full amount paid, including standard shipping costs, within 14 days of receiving your withdrawal request, using your original payment method. We may wait until we have received the returned items, or proof that you have sent them, before issuing the refund.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible with your order number and photos of the item. We will offer a replacement or a full refund, and cover the return costs. All products are covered by the 3-year legal guarantee of conformity that applies in Spain.